Support

How can we help?

Find the right contact for product help, technical questions, deployment guidance, or rollout support.

Send a support request Email support

Product support

Questions about Knight Note or help with your workspace? Email support@knight-note.com.

Technical contact

For deployment, API, and technical troubleshooting, email technical@knight-note.com.

Encrypted vault access

Forgot your vault password? Compare self-service and verified support recovery before sending any file.

Service status

See a clear, live availability check on the Knight Note status page.

Encrypted vault recovery

Recover access without sharing your vault password.

Knight Note offers two independent recovery paths. Start with your personal recovery kit. If you do not have one, support may be able to help when the vault already contains a managed recovery envelope.

Self-service

Use your personal recovery kit

  1. On the locked-vault screen, choose Use personal recovery kit.
  2. Select the kit created for this vault and enter its separate kit password.
  3. Choose a new vault password, regain access, and store the updated credentials safely.

The kit and its password must have been stored separately before the lockout.

Assisted recovery

Request verified support help

  1. On the locked-vault screen, choose Create support recovery request.
  2. Start a support request without pasting the exported JSON into the form. Support will verify the request and explain the approved file-transfer step.
  3. Import the returned unlock file, enter the separately delivered temporary password, then set a new vault password.

The exported request contains encrypted recovery metadata, not your password or readable notes.

Get help faster

Include useful context, not private data.

  1. 01

    Describe the actionTell us what you tried and what you expected to happen.

  2. 02

    Add safe diagnosticsInclude the Knight Note version and any visible diagnostic ID, but never passwords, tokens, or vault content.

  3. 03

    Name the affected areaMention the vault type, sync provider, recorder, plugin, or operating system involved.